D G Controls Ltd Reviews

Based on 412 reviews and 411 ratings our customers rate us 9.3/10.

  1. None, Great helpful knowledgeable staff, Rapid service ,Pleasure to deal with ! – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26 Apr 11 Add public reply

    • Person’s avatar

      Thank you James for your kind fedback.

      Jon Whiten –

  2. The only thing I can recommend is having the website updated with the missing documentation on the product series. ie. product dimension/mounting as i find more customer are requesting it. The customer service is excellent, I am always able to get questions answered quickly and fully. Thank you for all the great service. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback.

      I agree with you regarding the data. What I will do is make sure that every page of the next revision of our website is fully completed before it goes live - this will prevent this happening again.

      Jon Whiten –

  3. - reducing the lead time; - creating a preferential commercial relationship with the old and steady customers. – What one thing should we be doing better?

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback. We'll be in touch to plan how we can take onboard your comments to improve and grow our relationship together.

      Jon Whiten –

  4. The 5 is only that we wouldn't recommend your service to anybody in South Africa as we are the sole importers of your product (hopefully) We have always had the best possible cooperation from D G Controls!!!! Rest assured - your service is tops. – What one thing should we be doing better?

    • 5/10 – How likely is it that you would recommend us to a friend or colleague?

    20 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback. We have been doing business together since before I started at DG Controls 19 years ago. Here's to a continued relationship for the future!

      Thanks again.

      Jon Whiten –

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    18 Apr 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    18 Apr 11 Add public reply

  5. With this order in mind, I don't think you could improve as the item was a build to order item but because I only needed 1 to complete a project the young lady said that she would get it pushed through quickly and the item was delivered the same week. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Mar 11 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    25 Mar 11 Add public reply

  6. You obviously don't read these surveys or do anything about them or you would have acted on the first one you sent to me. – What one thing should we be doing better?

    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    24 Mar 11 Add public reply

    • Person’s avatar

      First of all, thank you for your additional feedback today.

      I am sorry that you feel that we did not act on the survey you completed on the 21st March. I can assure you that your survey form was read and, whilst we felt that your scores were unfair, we do understood your reasons for the rating you gave.

      I have reviewed our policy on this individual matter and am unable to offer at this point in time an alternative solution. In this particular scenario I feel that there is little that we can do to meet your expectations.

      For the future, we are receiving daily updates on the trigger behind this and will reverse our position as soon as we are able to do so.

      Jon Whiten –

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Mar 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Mar 11 Add public reply

    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Mar 11 Add public reply