D G Controls Ltd Reviews

Based on 403 reviews and 402 ratings our customers rate us 9.3/10.

  1. The problems to affect the sales are:- 1. The great cost for transportation for a small quantity; and 2. The quality control is still not 100%, so it spends our time and labour in final inspection by on load test one by one. – What one thing should we be doing better?

    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    23 May 12 Add public reply

    • Person’s avatar

      Dear Manna,

      Firstly, I am concerned that you are unhappy about our quality. Email me details of your problem(s) with this latest order so I can:

      o Walk the order through our factory,
      o Identify the cause(s) of the problem(s),
      o Put in place procedures to stop it happening again.

      With regards transportation costs - we have no direct control over these and already work hard with you to establish the most cost effective method for each of your orders. Please do let us know if you come across any cheaper alternative methods and we will use them.

      Again, I am sorry that you were unable to rate us 10/10 but let us work together to make the next consignment perfect.

      With warmest regards,

      Jon

      Jon Whiten –

  2. nothing at all, always deliver quick and in perfect condition. Also always a pleasure to speak to a member of staff. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    22 May 12 Add public reply

    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    22 May 12 Add public reply

  3. Nothing, 10/10 – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08 May 12 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    25 Apr 12 Add public reply

  4. Concerning Doc. Nr. 99213 11/04/12 - all labels on the lamps were unreadable. It should be improved. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    17 Apr 12 Add public reply

  5. Your service is so far so good... No complain about it. i'm so happy to deal with you :) – What one thing should we be doing better?

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    03 Apr 12 Add public reply

  6. n/a – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02 Apr 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Mar 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    27 Mar 12 Add public reply

    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    27 Mar 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    27 Mar 12 Add public reply

  7. NOTHING – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    20 Mar 12 Add public reply

  8. A1 IN ALL DEPARTMENTS. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    20 Mar 12 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    14 Mar 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    13 Mar 12 Add public reply

    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    13 Mar 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    16 Feb 12 Add public reply

  9. Nothing, a pleasure to deal with. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    15 Feb 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    09 Feb 12 Add public reply

  10. From my phone call to Stacey ,who was very pleasant everything went to plan and keep the good work up. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02 Feb 12 Add public reply

  11. Nothing - Everyone I spoke to was helpful and very friendly. Would definitely recommend – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    19 Jan 12 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    15 Dec 11 Add public reply

  12. nothing, although id like a current catalogue if you have one please. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    29 Nov 11 Add public reply

  13. I found Jo in your sales office to be very helpful and professional in the way we she dealt with my inquiry. I have used your company before and will do so again in the future. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Nov 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03 Nov 11 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    31 Oct 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    31 Oct 11 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    27 Oct 11 Add public reply

    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    11 Oct 11 Add public reply

    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    04 Oct 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    29 Sep 11 Add public reply

  14. Your stock and range are great but the fact I have to ring up every time for pricing as this changes with amounts so much kind of puts me off buying unless I'm at the stage were I really have too. A catalogue with clear pricing would make a massive difference. – What one thing should we be doing better?

    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    19 Aug 11 Add public reply

    • Person’s avatar

      Stephen,

      I am sorry that we have clearly dropped the ball on this one. We do have a published price-list that also outlines your discout structure and I can only assume from your comment that you have not received this.

      I am today sending you a fresh catalogue and price list and I hope that this will make your decision to purchase easier. Further, do not hesitate to contact me or my team should you require further help.

      Best regards,

      Jon

      Jon Whiten –

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    19 Aug 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08 Aug 11 Add public reply

  15. What a Fantastic service with great sales team. Many thanks for your highly efficent team.. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Jul 11 Add public reply

  16. Delivery times for a large order were vague and not specific. – What one thing should we be doing better?

    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    27 Jun 11 Add public reply

    • Person’s avatar

      Dear Mr Foster,

      Thank you for taking the trouble to give us your valued feedback.

      I agree with you that we did not communicate the lead time to you with the confidence that we should have done. Our lack of certainty must have caused you problems in planning your project and for this I apologise. In hindsight, I should have overestimated the delay so you could plan appropriately.

      At the time you ordered we were awaiting delivery of a critical part to fulfil your order and our suppliers supplier was unable to guarantee a firm delivery date. We were also experiencing a spike in demand that choked our production facility and made it difficult for us to plan our capacity at the same time as meeting the critical needs of all of our customers.

      We have since taken two steps to mitigate this happening in the future:

      1. We have taken on additional staff to smooth future demand spikes and cover staff holidays over the summer.

      2. We now carry a larger buffer stock of the critical parts that were delaying your order and this will help smooth future demand spikes also.

      I do hope that we have not lost your confidence and would value the opportunity to prove that we do better with your next project.

      Jon Whiten –

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    31 May 11 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    24 May 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21 May 11 Add public reply

  17. An online ordering facility would be very helpful. – What one thing should we be doing better?

    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    27 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback Andrew.

      Whilst we do not have any firm plans to provide (or not) an online ordering facility, your comment has ensured that we will formally review this on a quartery basis.

      Jon Whiten –

  18. None, Great helpful knowledgeable staff, Rapid service ,Pleasure to deal with ! – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26 Apr 11 Add public reply

    • Person’s avatar

      Thank you James for your kind fedback.

      Jon Whiten –

  19. The only thing I can recommend is having the website updated with the missing documentation on the product series. ie. product dimension/mounting as i find more customer are requesting it. The customer service is excellent, I am always able to get questions answered quickly and fully. Thank you for all the great service. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback.

      I agree with you regarding the data. What I will do is make sure that every page of the next revision of our website is fully completed before it goes live - this will prevent this happening again.

      Jon Whiten –

  20. - reducing the lead time; - creating a preferential commercial relationship with the old and steady customers. – What one thing should we be doing better?

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    21 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback. We'll be in touch to plan how we can take onboard your comments to improve and grow our relationship together.

      Jon Whiten –

  21. The 5 is only that we wouldn't recommend your service to anybody in South Africa as we are the sole importers of your product (hopefully) We have always had the best possible cooperation from D G Controls!!!! Rest assured - your service is tops. – What one thing should we be doing better?

    • 5/10 – How likely is it that you would recommend us to a friend or colleague?

    20 Apr 11 Add public reply

    • Person’s avatar

      Thank you for your feedback. We have been doing business together since before I started at DG Controls 19 years ago. Here's to a continued relationship for the future!

      Thanks again.

      Jon Whiten –

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    18 Apr 11 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    18 Apr 11 Add public reply

  22. With this order in mind, I don't think you could improve as the item was a build to order item but because I only needed 1 to complete a project the young lady said that she would get it pushed through quickly and the item was delivered the same week. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28 Mar 11 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    25 Mar 11 Add public reply

  23. You obviously don't read these surveys or do anything about them or you would have acted on the first one you sent to me. – What one thing should we be doing better?

    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    24 Mar 11 Add public reply

    • Person’s avatar

      First of all, thank you for your additional feedback today.

      I am sorry that you feel that we did not act on the survey you completed on the 21st March. I can assure you that your survey form was read and, whilst we felt that your scores were unfair, we do understood your reasons for the rating you gave.

      I have reviewed our policy on this individual matter and am unable to offer at this point in time an alternative solution. In this particular scenario I feel that there is little that we can do to meet your expectations.

      For the future, we are receiving daily updates on the trigger behind this and will reverse our position as soon as we are able to do so.

      Jon Whiten –