D G Controls Ltd Reviews

Based on 467 reviews and 466 ratings our customers rate us 9.3/10.

  1. Delivery times for a large order were vague and not specific. – What one thing should we be doing better?

    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    27/06/2011 Add public reply

    • Person’s avatar

      Dear Mr Foster,

      Thank you for taking the trouble to give us your valued feedback.

      I agree with you that we did not communicate the lead time to you with the confidence that we should have done. Our lack of certainty must have caused you problems in planning your project and for this I apologise. In hindsight, I should have overestimated the delay so you could plan appropriately.

      At the time you ordered we were awaiting delivery of a critical part to fulfil your order and our suppliers supplier was unable to guarantee a firm delivery date. We were also experiencing a spike in demand that choked our production facility and made it difficult for us to plan our capacity at the same time as meeting the critical needs of all of our customers.

      We have since taken two steps to mitigate this happening in the future:

      1. We have taken on additional staff to smooth future demand spikes and cover staff holidays over the summer.

      2. We now carry a larger buffer stock of the critical parts that were delaying your order and this will help smooth future demand spikes also.

      I do hope that we have not lost your confidence and would value the opportunity to prove that we do better with your next project.

      Jon Whiten –

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    31/05/2011 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    24/05/2011 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21/05/2011 Add public reply

  2. An online ordering facility would be very helpful. – What one thing should we be doing better?

    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    27/04/2011 Add public reply

    • Person’s avatar

      Thank you for your feedback Andrew.

      Whilst we do not have any firm plans to provide (or not) an online ordering facility, your comment has ensured that we will formally review this on a quartery basis.

      Jon Whiten –

  3. None, Great helpful knowledgeable staff, Rapid service ,Pleasure to deal with ! – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26/04/2011 Add public reply

    • Person’s avatar

      Thank you James for your kind fedback.

      Jon Whiten –

  4. The only thing I can recommend is having the website updated with the missing documentation on the product series. ie. product dimension/mounting as i find more customer are requesting it. The customer service is excellent, I am always able to get questions answered quickly and fully. Thank you for all the great service. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26/04/2011 Add public reply

    • Person’s avatar

      Thank you for your feedback.

      I agree with you regarding the data. What I will do is make sure that every page of the next revision of our website is fully completed before it goes live - this will prevent this happening again.

      Jon Whiten –

  5. - reducing the lead time; - creating a preferential commercial relationship with the old and steady customers. – What one thing should we be doing better?

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    21/04/2011 Add public reply

    • Person’s avatar

      Thank you for your feedback. We'll be in touch to plan how we can take onboard your comments to improve and grow our relationship together.

      Jon Whiten –

  6. The 5 is only that we wouldn't recommend your service to anybody in South Africa as we are the sole importers of your product (hopefully) We have always had the best possible cooperation from D G Controls!!!! Rest assured - your service is tops. – What one thing should we be doing better?

    • 5/10 – How likely is it that you would recommend us to a friend or colleague?

    20/04/2011 Add public reply

    • Person’s avatar

      Thank you for your feedback. We have been doing business together since before I started at DG Controls 19 years ago. Here's to a continued relationship for the future!

      Thanks again.

      Jon Whiten –

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    18/04/2011 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    18/04/2011 Add public reply

  7. With this order in mind, I don't think you could improve as the item was a build to order item but because I only needed 1 to complete a project the young lady said that she would get it pushed through quickly and the item was delivered the same week. – What one thing should we be doing better?

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    28/03/2011 Add public reply

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    25/03/2011 Add public reply

  8. You obviously don't read these surveys or do anything about them or you would have acted on the first one you sent to me. – What one thing should we be doing better?

    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    24/03/2011 Add public reply

    • Person’s avatar

      First of all, thank you for your additional feedback today.

      I am sorry that you feel that we did not act on the survey you completed on the 21st March. I can assure you that your survey form was read and, whilst we felt that your scores were unfair, we do understood your reasons for the rating you gave.

      I have reviewed our policy on this individual matter and am unable to offer at this point in time an alternative solution. In this particular scenario I feel that there is little that we can do to meet your expectations.

      For the future, we are receiving daily updates on the trigger behind this and will reverse our position as soon as we are able to do so.

      Jon Whiten –

    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    21/03/2011 Add public reply

    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    21/03/2011 Add public reply

    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    21/03/2011 Add public reply

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